This will prevent this Central Dashboard from being able to enable EDB from this account in this state. (the EDB administrator is not able to resolve this) When a subestate is unlinked from an Enterprise Dashboard (EDB) it will be removed from EDB, but locally (under the Account Preferences section) - the top ‘Enterprise Management’ section will show it is part of the EDB it was unlinked from, with directions to contact the EDB administrator. Unable to enable Enterprise Dashboard (EDB) option due to the Central Dashboard being unlinked from a different EDB. Login with a different browser (Chrome/Firefox) Login using Edge and temporarily changing the preferred language to something other than German. Login using Edge with the Central authentication method (regardless of browser/language). In the interim of this be fixed, and where applicable/possible, a Parnter can do one of the following: This authorization will fail and return you back to the login screen again. Partners logging into the Partner Central Dashboard via Federated login within Microsoft Edge browser, and using the German as the primary/preferred browser language, will encounter login failures. Partner Central Dashboard: Federated login failures seen with Microsoft Edge with German broswer language enabled. This is a UI-only issue and can be ignored until it is fixed and is displayed correctly. When viewing the administrator again, this tick box will show unchecked, though the option is enabled and that administrator is able to access and manage firewalls. Sophos Engineering is aware of a visual issue when a SuperAdministrator has enabled the ‘Can manage firewalls’ option for an administrator who is assigned a Custom role. Partner Dashboard: The administrator option 'Can manage firewalls' will show unchecked even if enabled when that administrator has a Custom role To see the graph itself in the interim of it being added to the new dashboard, it is possible to switch back to the original dashboard (toggle in the top right) This will be added to the new dashboard in a future release. The new Threat Analysis Center (TAC) dashboard in Central Dashboard does not currently have a widget showing the 'Most recent threat graphs' as the original dashboard did. This Engineering ID for reference as to the reason for the correction needed.Ĭentral Dashboard: Threat Analysis Center dashboard and 'Most recent threat graphs' widget the amount of usage correction that needs to be fixed for Sophos Central Portal Encryption Add-on for Email Advanced. Your name, partner account name, the customer account name 2. If this is found after the current billing period, please email with 1. In the interim of this being fixed, Partners will need to manually update the usage for this one product within your PSA application if this is seen before the next billing. The usage will be shown correctly in both the customers Central Dashboard, and the Partner Dashboard. Partners with either Connectwise Manage or Datto Autotask PSA integrations may not see the Sophos Central Portal Encryption Add-on for Email Advanced product usage updating within your PSA applications Partner Dashboard: PSA (both Connectwise Manage and Autotask) - Email addon product usage is not recorded It can also be seen correctly when you are in the 'Alerts' section, or any of the Product specific sections (aka Endpoint management, Server management, Encryption, Firewall Management, etc.) ![]() There are no workarounds for this behavior on the majority of header pages this is seen on, though you can see the correct company name (to help confirm you are in the correct customer) by selecting the 'Company Info' page. ![]() Partner Dashboard-> Launching Customer CDB currently shows the ' Company Name' in the upper right of the CDB windowĮnterprise Dashboard-> Launching the Subestate CDB shows the ‘ Enterprise estates’ name' in the upper right of the CDB window. The 'show as’ name is the name as shown in the Partner or Enterprise Dashboard which can be edited by the administratorsĬurrently the name shown for the customer or subestate in the launched tab: For both Partner and Enterprise Dashboards - When launching a Customer or Subestate, the name of that account (top right) is not the ‘ Show as' company name. Sophos Engineering is aware of an unexpected change in naming behavior. Partner and Enterprise Dashboards: When launching a Customer or Subestate, the name of that account (top right) is not the 'show as' company name ![]() When using custom date ranges within an Event report, the returned results may incorrectly include events that go beyond the expected Timezone offset.Īdditional information can be found in our knowledge base article ![]() Central Dashboard: Event report (both the UI and Exporting) results may contain extra events depending on Timezone in use.
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